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Both Rob and Judy are excellent presenters who have assisted staff in problem solving and providing us with the skills to practice the techniques as a group throughout the year. We feel this program has been most beneficial and would recommend anyone working in a similar environment of this valuable resource.
Janice Biddiscombe, University Hospital, British Columbia It was very obvious that the instructors had studied intermediate care and knew specifically the commonplace situations which staff cope with. It was also obvious that the instructors were aware of the frail nature of our intermediate care clients, and the interventions we were taught took both client and care giver safety into account. The teachings included an emphasis on verbal de-escalation before physical approaches, and also included reminders, that, even when a physical intervention has become necessary, it remains important to maintain the resident’s self-esteem and feelings of autonomy. I recommend this course to anyone working with a frail, elderly, intermediate care population. Wendy M. Wulff, Co-ordinator of the Care Department , Columbus Residence Hands OFF! Managing Aggressive Behavior in the WorkplaceHands OFF! Managing Aggressive Behavior: The main objective of this program is to promote safety in the workplace and deal with inappropriate behavior in the workplace. Who will benefit from this program?Health Care Givers, Realtors, Airline Employees, Teachers, Hotel Staff, Restaurant & Club Staff... anyone working in an environment where they deal with people on a daily basis would greatly benefit from this program. The intention is not to encourage the use of physical force but to teach methods that can be used to escape physical danger. In doing so, we hope to minimize panic and increase individual ability to recognize and respond quickly to the first signs of trouble. The program teaches employees to draw on their own natural instincts. Issues such as:
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